Terms & Conditions
Dobies Cumbria Group - Disclaimer
Whilst Dobies Cumbria makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website.
Dobies Cumbria Group - Privacy Statement and Data Policy
For purposes of this Privacy Statement and Data Policy the following companies will be collectively known as "Dobies Cumbria Group":
- Dobies Cumbria Motors Limited
- Dobies Cumbria Properties Limited
- Dobies Cumbria Workington Limited
- Dobies Cumbria Finance Limited
- Dobies Charitable Trust
The registered address for all the above companies is: Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX – 01900 871234 – www.dobiescumbria.com – info@dobiescumbria.com
Dobies Cumbria Group - Introduction
Keeping your personal information secure is something we take very seriously. In our privacy policy, which you can read below, we set out exactly how we collect, use and protect your data. If you're unclear about anything in our policy, or have any questions at all, please do feel free to get in touch with us at info@dobiescumbria.com
To summarise, the only data collected is the minimum necessary for the purpose of:
- Selling a vehicle and associated products such as finance, repair or servicing.
- Developing, selling or renting a property
- Selling financial products
No data will be processed for any other reason than what it was collected for to assist with the above. No data will be disseminated to commercial third parties nor sold or rented out except for sharing your data with Stellantis or associated Stellantis providers (such as warranty providers) or internally within the Dobies Cumbria group in relation to the above activities.
Dobies Cumbria policy may change so please return to this web page frequently to make sure you are happy with our privacy statement. This statement was refreshed on 14th Feb 2025. Below you can find details of what data we collect and how it is protected once supplied to us.
Dobies Cumbria Group - What data is collected and why?
Information that you provide to us when enquiring on our website, on the telephone, in person, or through the post includes the following:
- Contact information including full name, address, date of birth, telephone numbers and email address.
- Information relating to your current or potential vehicle, including registration number, registration date, mileage, condition, service history or any other vehicle related issues relevant to the sale, purchase or repair.
- Information relating to the financing of your vehicle including finance provider, deposit amount, monthly payments, interest rate, type of finance and length of finance agreement.
- Information relating to your personal finances in relation to affordability of the vehicle which may include employment details, details of income and expenditure, bank details and bank statements.
- Information related to vehicle insurance and current driving licence details.
- Information relating to rent or buying a property.
We use software tools such as Google Analytics to collect activity via our website for marketing purposes. We look at the following, but not exclusive to the channel the website was entered by, if an enquiry was made, session duration and pages visited. Telephone information including phone numbers and call duration that we use for training and quality control.
Dobies Cumbria Group - Disclosure of Information
It is important that you understand that any information you provide to us is your responsibility and must be correct. We advise you to keep copies of all documentation we send to you for your own records and protection. Please do not hesitate to contact us if you are in doubt on any aspect.
Dobies Cumbria Group - Where is your data stored and what do we do with it?
Any information is kept secure and safe by using an internal database which is a password-protected system. Where information is paper based this is either scanned and stored electronically or held securely. In order to prevent unauthorised access or data breaches we have effective procedures in place to safeguard information held on you.
If provided with your full details, we will contact you by email, phone or mail unless requested otherwise.
From time to time, we may contact you regarding offers, new products and/or recalls which we think to be of legitimate interest to those who have bought, or enquired with us before (if ticked on our form).
Dobies Cumbria Finance Ltd - Where is your data stored and what do we do with it?
In order to process your application, we will share your personal information with credit reference agencies at the time of your application and for as long as you are a customer. To do this, we will supply your personal information to credit reference agencies, and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. Credit reference agencies will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information.
We will use this information to:
- assess your creditworthiness and whether you can afford to take the product;
- verify the accuracy of the data you have provided to us;
- prevent criminal activity, fraud and money laundering;
- manage your account(s);
- trace and recover debts; and
- ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with credit reference agencies while you have a relationship with us. We will also inform the credit reference agencies about your settled accounts. If you borrow and do not repay in full and on time, credit reference agencies will record the outstanding debt. This information may be supplied to other organisations by credit reference agencies.
When credit reference agencies receive a search from us, they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. Credit reference agencies will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the credit reference agencies to break that link.
The identities of the credit reference agencies, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the credit reference agencies are explained in more detail at CRAIN@callcreditgroup.com. CRAIN is also accessible from each of the three credit reference agencies. Clicking on any of these three links will also take you to the same CRAIN document:
We may share your personal information with our sister companies within the Dobie Cumbria group; namely Dobies Cumbria Workington Ltd, Dobies Cumbria Properties and Dobies Cumbria Motors Ltd, where it would be reasonable to do so.
Dobies Cumbria Group - How long we keep your personal information for?
We keep your personal information we use for up to seven years after the completion and closure of your account. In certain circumstances, we will hold personal information for a longer period of time as a result of legal proceedings. We will also retain your personal information to allow us to resolve any complaints.
Dobies Cumbria Finance Ltd - How long we keep your personal information for?
We keep your personal information we use for up to seven years after the completion and closure of your account. In certain circumstances, we will hold personal information for a longer period of time as a result of legal proceedings. We will also retain your personal information to allow us to resolve any complaints.
If your finance application is declined, we will keep your personal information for six months to allow us to answer any queries you may have about your application. We do this on the basis that we have a legitimate interest in responding to query.
Dobies Cumbria Group - Your rights with regard to your personal information
You have the right to the following with regard to your personal information:
- the right to be informed, as detailed this privacy notice;
- the right to access a copy of your personal information we hold (commonly known as a data subject access request);
- the right to have the details of your personal information amended if what we hold is incomplete or inaccurate;
- the right to have your personal information removed from our records where there is no good reason for us to continue to process it;
- the right to have your personal data transported to you or a third party;
- the right to object to processing, or to request we process your personal information for limited purposes;
- the right to refuse your personal information being used to make a decision based on an automated process.
Dobies Cumbria Group - Opt Out
Data may at any point be removed from the database or from marketing activity if requested. We have legitimate reasons to keep information about the vehicle sale, repair and/or service, but we will remove all connection with the client from this.
If for any reason you wish to request that we do not hold certain information about you, or you wish to opt out from being contacted by us, please email info@dobiescumbria.com or write to Dobies Cumbria, Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX.
Dobies Cumbria Group - Information Commissioners Office (ICO) Registration
We are registered as a data controller with the ICO and our registration numbers are:
- Z1383909 – Dobies Cumbria Motors Ltd
- Z11383943 – Dobies Cumbria Workington Ltd
- ZA602735 - Dobies Cumbria Properties Ltd
- ZA060456 – Dobies Cumbria Finance Ltd
- ZA812311 – Dobies Charitable Trust
The data controller for the above companies apart from Dobies Charitable Trust is Emma Dobie, Partner, Dobies Cumbria – info@dobiescumbria.com or 01900 871234.
If you are unhappy about the way we have handled your personal information, please contact us using the details below, and we will promptly investigate your complaint.
Email: info@dobiescumbria.com
Postal Address: Dobies Cumbria, Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX
Telephone: 01900 871234
If you are not satisfied with our response, you may contact the ICO in writing to: Information Governance Department, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by calling 0303 123 1113.
Dobies Cumbria Group - Making a Complaint
At Dobies Cumbria, each of our customers is important to us and we believe that you have the right to a fair, swift and courteous service at all times. If there are occasions when we do not meet your expectations, please contact us either verbally or in writing or by email to details below. Further information regarding our Complaints Policy is available upon request.
Please clearly state which of the Dobies Cumbria Group company your complaint is directed to.
We will respond in writing within seven days of receipt of your concerns; however we may need to investigate further. If this happens, we will write to you within those seven days and advise you of who is dealing with the matter. We will investigate your concerns promptly and provide you with a final response within eight weeks of receiving your concerns.
If you remain dissatisfied with our final response (at any stage of the process) you may be entitled to refer the matter to below depending on the nature of your complaint and which Dobies Cumbria Group company it relates to:
Dobies Cumbria Finance – Please contact the Financial Ombudsman Service (FOS). You must refer the matter to the Financial Ombudsman Service within 6 months of the date of our final response. For further information you can visit their website or call their Consumer Advice Line: 0800 023 4567.
Dobies Cumbria Motors - The Motor Ombudsman
The Motor Ombudsman will offer free impartial advice and, when appropriate, an Alternative Dispute Resolution (ADR) service. For further information you can visit their website or call their Consumer Advice Line: 0345 241 3008.
Email: info@dobiescumbria.com
Postal Address: Dobies Cumbria, Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX
Telephone: 01900 871234
Dobies Cumbria Group - Confidentiality
We treat the information you give us as private and confidential. We will ensure that your information is used in line with our strict confidentiality policies as required under the GDPR (General Data Protection Regulation). This information will not be passed to anyone else without your consent, unless we are required to do so by law. Under the GDPR you have the right to see the information we hold about you. Please read our privacy policy which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.
Dobies Cumbria Group - Links to Third Party websites
Our website may contain links to other websites. Should you choose to use these links to leave our site, you should note that we do not have any control over any other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting and such sites are not governed by this privacy statement. You should look at and take into account the privacy statement to the website in question.
Identity of Data Controller
The data controller for the above companies is:
- Emma Dobie, Partner, Dobies Cumbria – info@dobiescumbria.com or 01900 871234.
Dobies Cumbria Group - Cookies
Our website uses cookie technology which helps us bring you the best possible experience when you visit this website. This page is designed to be open and transparent in detailing the information we collect and how we use it and also provides guidance on how you can opt out of cookies should you wish to.
Dobies Cumbria Group - Copyright
All content found on www.dobiescumbria.com is under copyright with Dobies Cumbria and should not be used without agreement of the owner. Any infringements will be followed up as required by the Digital Millennium Copyright Act.
By using this website, you accept this privacy policy and by providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this privacy statement.
Dobies Cumbria Finance – Regulatory Disclosure
Dobies Cumbria Finance Limited, of Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX is authorised and regulated by the Financial Conduct Authority.
Registered address: Dobies Cumbria Finance, Unit 1, Dobies Business Park, Workington, Cumbria, CA14 4HX
Company No: 08439091
Dobies Cumbria Motors - Regulatory Disclosure
Dobies Cumbria Motors Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688096) as a credit broker who work with a panel of lenders to offer finance options to customers, however our primary business is to sell and repair vehicles. To be clear we are not a lender and do not offer advice or any recommendations, we only introduce you to a limited number of finance lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor and we may act in our own commercial interests. Our panel of Lenders include Dobies Cumbria Finance Ltd, Evolution Funding Ltd and Stellantis Financial Services Limited.
Unless we consider it to be inappropriate given your personal circumstances or for certain vehicles our approach is to introduce you to Dobies Cumbria Finance Ltd for used vehicles and Stellantis Financial Services Ltd for new cars. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required. Rate may vary from the original proposal depending on your credit score, the vehicle, the amount to borrow or the level of deposit.
Registered address: Dobies Cumbria Motors, Unit 1, Dobies Business Park, Workington, Cumbria, CA14 4HX
Company No: 05291685
Dobies Cumbria Motors - Reserve Online
On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone or dealership appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment, and extend the Reservation Period until your appointment. If you have not made a telephone or dealership appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you with 7 days.
There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee. You will receive a confirmation email when the reservation is effective. If you do not receive a confirmation email then your reservation has not been effective so please contact us.
There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.
If you attend a telephone or dealership appointment to discuss the Vehicle, and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.
We may cancel your reservation if you have reserved more than 2 vehicles at any one time or if the Vehicle is withdrawn from sale for any reason. Your reservation fee would be refunded in either case.
Any refunds can only be paid by the same method as the original payment and to the same card and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).
Dobies Cumbria Motors - Home Delivery
Offer subject to availability within 30 miles radius of CA14 4HX is free of charge. Distances further than 30 miles will be subject to a charge of £1 per mile plus VAT over and above 30 miles.
Dobies Cumbria Motors - Distance Sale - Your right to cancel
A distance sale is defined as when a customer buys a car and the contract is not formed at our premises. This includes when an order is placed and paid for online, or by telephone, and the product is delivered to the customer's home without any face-to-face contact or collected outside at our premises. Any visit to our premise to discuss or take delivery of the purchase will not be classed as a distance sale and your right to cancel is not valid.
Dobies Cumbria Motors - Distance Sale - Your right to cancel
You have the right to cancel this contract within 14 days without giving any particular reason. The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent to the Sales Manager by post or email detailed below in the footer of this statement within the 14 day cancellation deadline.
Dobies Cumbria Motors - Effects of cancellation
If you cancel this contract, we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:
- We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above 250 miles will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 250 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.
- We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, keys, service histories, MOT and the V5 documentation.
- We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
- We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
- It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
- You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
- You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
- You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to mileage.
- Commercial vehicles and vans are excluded for the 14-day right to cancel.
Dobies Cumbria Finance Ltd - Finance Terms and Conditions
Dobies Cumbria Finance Ltd offers multiple financing options, that are available to different customers and as such each has different terms and conditions.
The eligibility criteria to apply for any Personal Vehicle Finance is; the applicant must be aged between 18 – 80 years old, be a UK resident and lived in the UK for the last 3 years and have a valid UK driving license. In some circumstances guarantees may also be required to progress an application for finance, but this will be assessed on an individual basis. All finance proposals are subject status and credit and affordability assessments are conducted to complete eligibility checks.
Rates can vary to reflect any negative markers identified as an outcome of the required assessments, which will be discussed with you upon return of the proposal.
Vehicles can be financed on Personal Contract Purchase over 25-48 months, only used against cars 3-48 months old and over £5,000.00. There are 3 options available at the end of a PCP agreement: 1) You can hand your car back with nothing further to pay (subject to mileage and condition); 2) Pay the optional final payment and keep the car; 3) Part exchange your car and use any equity towards a new vehicle. Excess mileage charges and fair wear and tear conditions apply if you choose to return the vehicle. You will only own the vehicle if you pay the optional final payment.
Vehicles can be financed on Hire Purchase over 12-48 months, only used against cars up to 84 months old and over £3,500.00. For cars under £3,500.00 the same terms apply but rates may vary. In exceptional circumstances 60 month HP agreements can be considered for affordability. You will own the vehicle at the end of a Hire Purchase Agreement.
If you switch your existing vehicle finance agreement by part exchanging with the retailer then please check that you're satisfied with the outcome e.g. are your costs under your existing finance agreement covered taking into account any deposits you've paid. Where your costs are not covered an additional payment may be required.
The eligibility criteria to apply for any Personal Finance is, the applicant must be aged between 18 – 80 years old, be a UK resident and lived in the UK for the last 3 years and be able to provide a valid form of photo ID. Personal Finance is provided between 1 and 7 years depending on the amount borrowed, which can be between £1,000.00 and £20,000.00.
Debt consolidation will not be considered for the purposes of borrowing. All finance proposals are subject status and credit and affordability assessments are conducted to complete eligibility checks. Rates can vary to reflect any negative markers identified as an outcome of the required assessments, which will be discussed with you upon return of the proposal.
When applying for commercial loans, these are assessed on a case by case basis and for further information please contact a member of our finance department on 01900 871234, or email finance@dobiescumbria.com for further information.
When applying for Hire Purchase for the purposes of business, the same terms apply as above, however we may also require a director or owner of the business to personally guarantee the finance agreement. When considering business leasing this can be hired from 12 to 48 months subject to vehicle. Prices will be calculated at the time, for a quote or for information please contact a member of our finance department on 01900 871234, or email finance@dobiescumbria.com.
Dobies Cumbria Motors - Terms and Conditions
We try our hardest, but errors do occur sometimes. All vehicle information, images and specifications included may not be correct and are for illustration purposes only.
All new and used car information is provided by CAP. The actual specification of a vehicle at the time of purchase may differ from that listed above and should be clarified at the time of your purchase. Any offers or prices are subject to change and do not constitute an offer to sell.
Depending on the age of the vehicle, MPG and CO2 may be quoted using either NEDC (New European Driving Cycle) or WLTP (Worldwide Harmonised Light Vehicles Test Procedure) testing standards. Figures are provided for comparison purposes. Fuel consumption under real world driving conditions and the CO2 produced will depend upon a number of factors, including any accessories fitted after registration, variations in driving styles, weather conditions and vehicle load. The starting charge of the battery (electric & PHEV only) will depend on number of factors including variations in weather; driving styles and vehicle load.
OTR (On The Road) price means MRRP without current Peugeot offers applied if any. All information and prices correct at time of publication, but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see PEUGEOT UK Official Website for the most up-to-date prices and specification details for all models.
Dobies Charitable Trust – Privacy Statement and Data Policy
Dobies Charitable Trust (DCT) is committed to protecting your personal information. We set out exactly how we collect, use and protect your data. If you're unclear about anything in our policy, or have any questions at all, please do feel free to get in touch with us at info@dobiescumbria.com.
Who we are?
Dobies Charitable Trust (DCT) is registered with the Charity Commission and its charity registration number is 1057846. Our registered address is Dobies Business Park, Lillyhall West, Workington, Cumbria, CA14 4HX.
Data we collect from you
By submitting the form on the website or emailing the Trust's manager (Sarah Newton), you then consent to the collection and use of your personal information as set out in this privacy statement.
What information do we collect and how do we store it?
We will be what's known as the 'Controller' of the personal data you provide to us. Unless otherwise agreed with you, we will only collect basic personal data as outlined on the form or requested in the email submissions. E.g. Name, address, organisation's name, email and telephone. We only collect the minimum information required in order to deal with your enquiry for a grant from the Trust.
We may hold information regarding the organisation you are applying for and the activities you undertake. These details may be held on email or in hard copy in the manager's office. Nobody else has access to these emails or files.
The only reason we need this information is to process your application and then if successful, to award the grant and make the payment. If you supply bank details for the receipt of the grant, they are never shared with anyone other than the manager of the DCT.
No third parties have access to your personal data unless the law allows them to do so. Our organisation depends on handling data confidentially. Information (including contact details) that you supply to us about you, whether via our website, by email, or by other means, will be securely stored by the manager.
We will never share your data with any third parties for marketing purposes. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection.
Your personal data will be held electronically for 6 years and hard copy for 8 years for tax purposes.
Your rights
We will always try to ensure that the data we hold for you is up-to-date, reasonable and not excessive. If at any point you believe the information about you, we process is incorrect you can request to see this information and have it corrected or deleted.
If you have any questions about this privacy statement, please contact us by email to sarah.newton@dobiescumbria.com or by writing to: Dobies Charitable Trust, Lillyhall West, Workington, Cumbria, CA14 4HX.
We reserve the right to make changes to this privacy statement. Each time you visit this site you should check this privacy statement to check that no changes have been made to any sections that are important to you. This statement was last reviewed on 14th February 2025.